When will I receive my refund?

Because we must order a specific quantity of items for our boxes we cannot offer refunds once orders have been placed, or auto renewals have been processed. Please note cancellations are for future boxes only, and not for the boxes already paid for on your current plan.

The way our cancellation process works is that once a subscription is canceled, it simply tells our system not to renew your subscription for a new cycle once the current cycle is over and to send out the remaining shipments.


For prepaid subscriptions

If you cancel, your cancellation will take effect at the end of your current subscription cycle. If you are subscribed for the discounted 3, 6, or 12 month subscription, you may cancel anytime during the subscription cycle but you will not receive a refund for the prepaid subscription. You will continue to receive monthly boxes until the end of your subscription cycle. For example, if you joined on November 15th and you sign up for the 3 month prepay, if you cancel your subscription in December you will still receive the December, January and February box, but you will not be charged for another 3 months and you will not receive any more boxes after February.


Should you have further questions regarding our returns policy, please contact us directly at "support@faithbox.com". 

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