If you've moved and already ordered a product/subscription, unfortunately it's too late to stop your shipment. If you've logged in and updated your address between the 15th - 25th, which is our production time, we most likely have not received your correct address for this shipment, but definitely the next box. If you have a forwarding address, The Postal Service will not forward it to your new location, nor will they redeliver without incurring additional postage fees up to $12, sometimes more! Yes, it will be returned to Faithbox with postage due fees and not forwarded to your new address. Sometimes it's possible to retrieve it from your old location, but we understand this will not always work.
We will try our best to help out in any way we can but we'll need your help too. Please log in to your account to view your address and then contact Customer Service Please provide us with your account name and correct email address associated with the order, along with your old and new address and we will review your account to ensure future shipments reach you. If you are not able to retrieve this shipment from its shipping location, no worries we will make arrangements to issue a replacement, additional fees may apply.